Frequently asked questions
What are the delivery charges within the UK?
Free delivery on all greetings cards, gift tags and Christmas cards.
Delivery charge on all other items: flat rate of £1.95, with the exception of fabric: flat rate of £3.95.
How long will it take for my order to be delivered?
Rosa & Clara Designs aims to deliver all UK orders (except fabric) within 5 working days using Royal Mail’s First Class postal service. Fabric orders will be delivered within 3 to 4 weeks. Deliveries may take a little longer during busy times like Christmas, or due to unforeseen circumstances such as postal strikes or severe weather. If you have not received your delivery within 7 working days, please contact us at email@example.com.
Do you deliver internationally?
We currently deliver within the EU as well as Canada and the USA. If you would like a product to be delivered elsewhere, please email us at firstname.lastname@example.org and we will do our best to help.
EU standard delivery charge: £3.95
EU delivery charge for lamp shades or fabric: £25
North America standard delivery charge: £4.95
North America delivery charge for lamp shades or fabric: £25
Please note that cushion pads are not included with international orders. Any import duties and taxes are your responsibility.
What forms of payment do you accept and is your site secure and safe?
Rosa & Clara Designs accepts Visa, MasterCard and American Express. All prices are stated in British pounds.
Can I choose a different delivery address to my billing address?
Yes. When you check out you will be given the option to add a different shipping address. In the 'Shipping Options' section, you can click on the tick next to 'shipping address same as billing' and you will then be able to enter another address. We will email you an order confirmation and include a dispatch note with your parcel.
Can my purchase be gift wrapped, with a gift note?
Yes. When you add a product to your cart, you will be given the option of free gift wrapping and a personalised message, written on a gift tag. This does not apply to greetings cards, gift tags and wrapping paper.
What if a product is temporarily of stock?
Products are subject to availability. If a product is temporarily out of stock please email email@example.com and we’ll notify you as soon as it is back in stock.
What is your returns policy?
We really hope that you are happy with your purchase. If you are not entirely satisfied please notify us at firstname.lastname@example.org. You must return your unwanted products for a refund within ten working days from the day you received the products. The products, including their original packaging, must be returned in their original condition. For full terms and conditions please click here.
What do I do if I receive damaged goods?
Every product is thoroughly checked before being posted but in the unlikely event that you receive a faulty product, please contact us at email@example.com within 48 hours of receiving your delivery, letting us know whether you would like an exchange or a refund. We recommend you inspect your product as soon as it arrives.